Call Handling Training

When the phone rings, it’s a potential door opening and an opportunity for your business, so making the most of that is vital. We know that those initial few seconds really make an impact. This is where call handling training can really make a difference.

Call Handling Training Call Handling Training

Investing In Business Development

Investing in training to support those people in your business who take calls is a significant part of your investment in your business development!

In many cases, other people in an organisation may answer the phone now and then – what are you currently doing to ensure consistency across the team?

  • Do you currently have an answering standard in place?

  • What impression do you want to give in those first few seconds of someone calling you?

  • How would you like the call to go and how do you want the caller to feel as they experience your business?

A big part of this is the motivation of the team and we have an engaging workshop that talks about connected thinking across your organisation and how to apply positivity in all calls answered in the business.

At the Aircon Group we identified that the majority of enquiries come into the business by phone, but at the time we were having some communication issues. Mags delivered training which highlighted to all front facing staff that first impressions count, there was opportunity for discussion, time allocated to ironing out ongoing issues, an awareness session to show employees how their role significantly impacted other people’s roles in the business and how excellent communication with customers and colleagues results in fantastic customer service. The session we offered is now part of our induction for new staff members in office-based roles

Erica Legg, Sales and Marketing Manager
Aircon Group

How To Book

Simply get in touch to start a conversation and we will tailor our workshop to your needs.

What's Involved?

  • Half a day with your team either at your place or ours!

  • Honest and open communication

  • Powerful and engaging content to stimulate your team when answering calls

Call Handling Training Pricing

Bespoke Workshops: Call Handling Training
per company

Give your team (up to 6 people) the tools they need to handle calls in the best possible way. £55 per additional person. Held in our conference room in Darlington or online. (Pricing is available on application for a workshop at your place, or a venue of your choice, dependant on location).

Benefits For Your Call Handling Team

Improved Motivation

Improved Motivation

Feeling A Sense Of Being Involved

Feeling A Sense Of Being Involved

Clarity On What Is Required & Desired By The Business

Clarity On What Is Required & Desired By The Business

More Enjoyable Calls

More Enjoyable Calls

Giving Great Customer Service

Giving Great Customer Service

Get In Touch Today To See How We Can Help

We can arrange a bespoke workshop either in our dedicated training room, at your place or at a venue of your choice. Contact us today!